Freephone: 0800 756 5200 for advice / quotation / availability
We supply Bouncy Castles, Slides, Party Inflatables and DJ's
All major Credit / Debit cards accepted
Freephone: 0800 756 5200 for advice / quotation / availability
We supply Bouncy Castles, Slides, Party Inflatables and DJ's
All major Credit / Debit cards accepted
TERMS AND CONDITIONS
1) Hire will only be agreed with responsible person over the age of 18. Proof of ID will be requested.
2) The hirer will be liable for all repair costs in connection with any abuse or misuse of the unit hired.
3) ALL deposits paid are non refundable, and non transferable. Should a cancellation be made however, no further charges would be levied.
4) The Full balance of hire costs to be paid, before commencing use of the unit. No exceptions to this rule. Cash only, if payment is to be made on delivery.
5) If you decide to cancel due to adverse weather conditions, you will lose your deposit, but will not be asked to pay any further amounts. If you accept goods on the day and then decide that due to weather conditions you will not require use of them, you will not be entitled to a refund of any monies paid. You must understand that shower covers will only hold off light showers of rain.
6) In the extremely unlikely event of a problem occurring impairing use of the unit, our office must be notified IMMEDIATELY. An answer phone service may be in operation but ALL emergency calls will be dealt with as priority. Any complaint received after the hire period, will not be validated.
7) Under no circumstances must any inflatable unit be removed from its secured position without prior knowledge of Dapa Entertainments Ltd. All insurance claims will be deemed invalid if persons unauthorized by Dapa Entertainments Ltd are not involved with the setting up of any units.
8) The hirer must agree that the area where the goods are to be situated will be free from toys, swings etc. before our drivers arrive.
9) The hirer must agree to make sure units are ready for collection at the agreed time. Any units not available for collection may be subject to a surcharge being levied.
10) The hirer, will be responsible for ensuring that the unit is clean upon collection. Mild soapy water should be used to remove any dirt that has accumulated.
IMPORTANT
11) Whilst every endeavour will be made to supply castles booked, we cannot be held responsible for circumstances beyond our control, which deems it impossible to supply goods ordered. In all circumstances whereby specific goods are unavailable an upgraded unit will be offered at no extra charge, or a full refund of all monies paid.
12) We cannot be held responsible if the unit you have booked does not fit on delivery and you will be charged the full hire price. Please check height required, as well as ground area. – ( some halls have low ceilings, and gardens should be free of overhanging trees or sharp bushes).
13) All units will be run using your own 240v electricity supply, unless you have pre-booked a petrol fan. We supply 25m of cable as standard. Extra extension leads may be booked if the distance is more than 25m, but the max. distance for a unit to be located from the power is 50m as the unit may be soft if not placed near to an electricity source.
14) We cannot be held responsible, nor give any refunds, should your power supply be interrupted through fault of your power provider.
15) Whilst we are covered by our own insurance, if charging a fee to the public, it may be necessary to take out your own liability insurance to cover the event.
16) Mats are not provided unless stated. Extra mats can be hired at a cost of £5 per mat.
GENERAL GUIDELINES WHICH MUST BE FOLLOWED WITHOUT EXCEPTION
17) An adult should remain in attendance at all times.
18) Ensure that children remove shoes, and any sharp objects, such as badges or combs before use. Spectacles are best removed.
19) No food or drinks allowed on the unit.
20) No smoking on or near the unit.
21) No B B Q’s to be lit near the unit.
22) No Pets are allowed on the unit.
23) No one taller than the outside wall to use the unit. Recommended age guidelines to be strictly adhered to.
24) Please do not allow children to run around the unit, nor to switch off the unit at the mains whilst others are using the unit.
25) Do not allow children to climb up, or hang off of the sides of the unit. Do not allow anyone to bounce on the front step of the unit.
26) Persons with back or neck problems are strongly advised not to use the unit
27) Use of silly string, face paints and party poppers is strictly prohibited. Cost of removal will be borne by the hirer if used on any unit.
28) Never allow the unit to become overcrowded. It is safer to match children into age ranges in order to minimize the risk of someone getting hurt.
29) Do not allow children over the recommended age guide to use any equipment. Please check age suitability before hiring equipment.
30) If the unit is being used at a public event please supply perimeter fencing for crowd control and a minimum of 2 attendants per unit.
31) When the unit is not in use it is fine to switch off the fan. When switching the fan back on however, ensure that the rope connecting the air pipe to the fan is tightly secured, and that nothing is blocking the sides of the fan, before re-inflating. If any customer complains that the unit is soft, and our engineers return to find that these checks were not carried out a £25 call out charge will be levied.
32) In the event of rain, it is advised that you keep the unit running, but please ensure all electrical goods are covered. Towel dry the step area before recommencing use, to avoid children slipping. In the case of high winds, discontinue use immediately and contact our office for advice.